mt77 Terms of Use

We at mt77 set out these terms to establish how our platform operates, what we expect from account holders, and how disputes are resolved. These terms apply to all users who access mt77, whether via desktop browser or mobile device, and cover account creation, deposits and withdrawals, game play, bonus conditions, and jurisdiction restrictions.

Our mt77 service is available only where local law permits. Users are responsible for verifying that their access and use of mt77 comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

By creating an account on mt77, you acknowledge that you have read and accepted these terms. If you do not agree with any part of these terms, you should not use our platform. We encourage you to contact our support team with any questions about these terms before proceeding.

Account Opening and User Eligibility

When you create an account on mt77, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by law from accessing online entertainment services. We require accurate information during account creation: your real name, date of birth, email address, and phone number. Providing false information violates our terms and may result in account suspension and forfeiture of funds.

You are responsible for maintaining the confidentiality of your account credentials. Do not share your password with anyone. If you suspect unauthorized access, contact our support team immediately to reset your password and review your account activity. We are not liable for losses resulting from unauthorized use of your account if you have failed to maintain confidentiality or have been negligent in protecting your credentials.

Our mt77 Verification and KYC Policy

To withdraw funds from mt77, your account must pass KYC (know-your-customer) verification. We require a valid national ID, proof of address, and a selfie photo. Our verification team reviews these documents within 24–48 hours. Once verified, your account is eligible for withdrawals. If documents are unclear or mismatched, we request resubmission with guidance on correction. Verification is free and applies across all mt77 game categories—slots, live casino, sports, and esports.

We may request additional documentation if we detect unusual account activity or to comply with regulatory obligations. Failure to provide requested documents may result in account suspension until verification is complete.

Deposits, Withdrawals, and Payment Methods

We accept deposits via ten payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits settle immediately upon confirmation. Your account balance updates in real time, and you can begin playing right away. We do not charge deposit fees; however, individual payment providers may impose their own fees—review your payment method's terms before depositing.

Withdrawals are subject to your account tier, determined by verification status and transaction history. New accounts have a daily withdrawal limit; this limit increases as you complete verification and build transaction history. Withdrawal requests are processed according to your payment method's standard settlement window. We do not guarantee subject to verification; e-wallet transfers typically complete within hours, whilst bank transfers may take 1–3 business days. Withdrawals are subject to verification and may be delayed if we detect suspicious activity or require additional documentation.

Game Play and Bonus Terms on mt77

All games on mt77 operate under the terms published by their respective providers (Pragmatic Play, PG Soft, Habanero, and others). Slot games use certified RNG (random number generator) algorithms; outcomes are independent and fair. Each game displays its RTP (return-to-player) percentage in the game help menu. Live-dealer games are streamed in real time with multi-camera feeds. Esports markets reflect real team performance and are settled according to official tournament results.

When we offer tournament promotions featuring slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), tournament terms are published separately. Participation is automatic during the tournament window; your cumulative wins are tracked on the leaderboard. Prize pools are shared among top performers. Tournament winnings are credited as bonus balance or tournament funds and may be withdrawn using the standard withdrawal workflow, subject to any additional terms specified in the tournament announcement.

Account Suspension and Closure

We reserve the right to suspend or close your account if we detect violation of these terms. Violations include: providing false information during account creation, using multiple accounts, attempting to manipulate games or odds, or engaging in prohibited activity. We also may suspend accounts if we detect activity inconsistent with our anti-money-laundering (AML) policy or if required by law enforcement or regulatory request.

If we suspend your account, your funds remain in your account and are not forfeited. Once the violation is resolved or the suspension is lifted, you may request a withdrawal. If we permanently close your account, we will attempt to return your balance to your linked payment method, subject to verification and regulatory requirements.

Jurisdiction, Disputes, and Liability

Our mt77 service is available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. If you access mt77 from a prohibited jurisdiction, your account may be suspended and your funds may be forfeited.

Dispute Resolution

If you have a dispute with mt77—regarding a game outcome, payment processing, account closure, or any other matter—contact our support team with details of the dispute. Provide your account username, the date and time of the incident, transaction details, and a clear description of the issue. Our support team will investigate and respond within 5 business days. Most disputes are resolved at this stage.

If you are not satisfied with our response, you may escalate your dispute to our dispute resolution team. Provide any additional evidence (screenshots, transaction confirmations, correspondence) that supports your claim. Our dispute resolution team will review the matter and provide a final decision within 10 business days. This decision is binding; further escalation is not available.

Limitation of Liability

We at mt77 operate our platform in good faith and maintain security and fairness standards. However, we do not guarantee uninterrupted service, error-free games, or specific outcomes. We are not liable for losses resulting from: system downtime, game crashes, payment delays, internet connectivity issues, or your own actions (e.g., sharing your password, using prohibited payment methods, or violating these terms).

To the extent permitted by law, our total liability to you for any dispute is limited to the amount you have deposited on mt77 in the past 12 months. We are not liable for indirect, consequential, or punitive damages.

Changes to These Terms

We may update these terms at any time. If we make material changes, we will notify you via email or by posting an updated version on this page. Continued use of mt77 after changes are posted constitutes acceptance of the updated terms. If you do not accept the updated terms, you should close your account.

Contact and Support

For questions about these terms, account issues, payment problems, or disputes, contact our support team via email or live chat. Our team is available 24/7 to assist. When contacting support, provide your account username, the date and time of the issue, and a clear description of what you need help with. We aim to respond to all inquiries within 24 hours.

These terms, together with our Privacy Policy and Legal Noticeform the complete agreement between you and mt77. By using our platform, you accept these terms. Our mt77 service is available only where local law permits; users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other Indonesian cities are responsible for verifying compliance with local law before accessing mt77. We reserve the right to modify these terms, suspend accounts, and restrict service in jurisdictions where we cannot operate legally.