mt77Privacy Policy

This page describes what we collect when you use mt77 and how we keep that data protected. We at mt77 take privacy seriously and comply with data protection principles across all jurisdictions where we operate. Our policy covers personal information, payment data, cookies, and your rights.

We collect only the information necessary to operate mt77, process your deposits and withdrawals, verify your identity, and comply with anti-money-laundering regulations. We do not sell your data to third parties, nor do we use your information for marketing purposes without your consent.

If you have questions about our privacy practices or wish to exercise your rights, contact our support team. We aim to respond to all data requests within 10 business days.

What Data We Collect on mt77

We collect several categories of information when you use mt77:

Account information: name, date of birth, email address, phone number, and username. We require this during account creation and use it to identify you and contact you about your account.
Verification documents: national ID, proof of address, and selfie photo. We collect these for KYC (know-your-customer) verification before withdrawals. These documents are stored separately from your profile and encrypted.
Payment information: payment method details (e.g., e-wallet username, bank account number). We tokenize this data immediately upon receipt and do not store plaintext payment credentials.
Activity data: game plays, wagers, withdrawals, deposits, login times, and device information (IP address, browser type, device identifier). We use this to detect fraud, comply with regulations, and improve our service.
Communication data: emails, live chat messages, and support tickets. We retain these to resolve disputes and provide customer service.

How We Use Your Data on mt77

We use the information we collect for the following purposes:

To create and manage your account and verify your identity via KYC.
To process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet and withdrawals to your chosen payment method.
To comply with anti-money-laundering (AML) and know-your-customer regulations.
To detect fraud, unauthorized access, and suspicious account activity.
To respond to support requests and resolve disputes.
To improve mt77 and develop new features based on aggregate usage patterns.
To send you account alerts, deposit confirmations, and withdrawal notifications.

We do not use your data for marketing or promotional emails without your explicit consent. If you receive marketing communications from us, you may opt out by clicking the unsubscribe link in the email or contacting our support team.

Third-Party Data Processing

Our mt77 platform works with several third-party processors:

Payment gateways: We use certified third-party processors (partnered with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to handle deposits and withdrawals. Your payment information is transmitted to these processors' secure servers, not ours.
Game providers: Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer studios, and esports data are supplied by third-party providers. These providers may log your activity for game integrity and fairness auditing.
Cloud infrastructure: Our mt77 servers may sit outside your jurisdiction (e.g., data centres in Singapore or Europe). Data transmitted to these centres is encrypted in transit and at rest.
Support and analytics tools: We use third-party customer support platforms and analytics software to track usage patterns and respond to inquiries.

Data Transfer Notice: Some of our processors operate outside Indonesia. By using mt77, you consent to your data being transferred to and processed in these jurisdictions, subject to industry-standard encryption and security protocols.

Cookies, Your Rights, and Data Retention

Cookies and Tracking Technology

We use cookies to remember your login session, store your preferences, and track how you use mt77. Cookies are small text files stored on your device. Essential cookies allow mt77 to function (e.g., session authentication); these are always active. Analytics cookies help us understand usage patterns; you may opt out of these via your browser settings.

Our mt77 platform also uses pixel tracking and log files to record page visits, game plays, and withdrawals. This data helps us detect fraud and measure service reliability. You cannot opt out of essential logging without disabling core mt77 functionality.

Your Data Rights on mt77

You have the following rights regarding your data:

Right to access: You may request a copy of all data we hold about you. Contact our support team with your request, and we will provide it within 10 business days.
Right to correction: If your profile information is inaccurate, you may update it via your account dashboard or request our help.
Right to deletion: You may request deletion of your account and associated data. Note: we may retain some data for legal, anti-fraud, and regulatory compliance purposes, even after account closure.
Right to portability: You may request that we export your data in a structured, standard format for transfer to another service.
Right to object: You may opt out of analytics, marketing communications, and non-essential cookies.

To exercise any of these rights, contact our support team in writing with your account username and a clear description of your request. We will process your request without undue delay and will not charge a fee.

Data Retention

We retain your account data for as long as your account is active and for up to three years after closure, to comply with regulatory and anti-fraud requirements. Payment transaction records are retained for seven years per financial regulations. If your account is closed due to violation of our terms, we retain sufficient data to defend any disputes.

Key privacy commitments

We encrypt all payment data using SSL/TLS and tokenize payment credentials.
We do not sell or share your data with unaffiliated third parties for marketing.
Your KYC documents are stored separately and encrypted.
We comply with data protection principles across all jurisdictions where mt77 operates.
You may request access, correction, deletion, or portability of your data at any time.

Data Breaches and Notification

We implement multiple security layers to protect your data. However, if we detect a breach, we will notify affected users without undue delay. Notifications will be sent to your registered email address. We also will notify regulatory authorities if required by law. Our response protocol includes immediate remediation, forensic investigation, and disclosure of affected data types.

Policy Updates and Contact

We may update this privacy policy at any time. Material changes will be announced via email or by posting an updated policy on mt77. Continued use of mt77 after updates constitutes acceptance of the revised policy. This policy is effective as of the date shown below.

If you have questions about our privacy practices, how we use your data, or wish to exercise your data rights, contact our support team. We are available 24/7 via email and live chat. For data requests in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where mt77 operates, we will respond within 10 business days. Our commitment is to handle your data transparently, securely, and in compliance with applicable law. Our full Terms of Use and Legal Notice provide additional details on how we operate.